Help Center
Common answers first. If none of these solve it, email support@airenine.com — we reply within one business day.
Last updated: August 28, 2026
I lost my results link. How do I get it back?
Your results live at a private link that was emailed to you when you finished. Email support@airenine.com from the address you used and we will resend it.
I paid but my report is still locked — what do I do?
Unlocks can take a moment to land after checkout. Reload your results page once; if it is still locked after a few minutes, email support@airenine.com with the email used at checkout.
My employer paid for my seat — do I pay again?
No. If your seat was purchased by an employer, your full report unlocks automatically when you finish. If it does not, ask your administrator to confirm the seat, then contact support.
How long does the assessment take?
41 items, about 8 minutes. There is no time limit and progress is saved as you go.
Can I retake it?
Yes. Re-measurement is supported so you can compare a later round against your first one.
What is your refund policy?
One policy, three cases. If a paid report does not deliver, email support@airenine.com within 14 days of purchase and we will refund it. Volume seat purchases are refundable for unused seats within 30 days of purchase. And if a seat agreement is terminated for convenience on 30 days' written notice under our Terms of Service, unused, prepaid and unredeemed seats are refunded pro rata.
Do you support Spanish?
Yes — on invited assessments. Employer and classroom invitation links show an English/Español toggle on the welcome screen, and the questions, results and report render in neutral Latin American Spanish. The self-serve public assessment is English today.
Do you offer accessibility accommodations?
See the Accessibility page for our conformance posture and how to request an accommodation.