Help Center
Common answers first. If none of these solve it, email support@aireassessment.com — we reply within one business day.
I lost my results link. How do I get it back?
Your results live at a private link that was emailed to you when you finished. Email support@aireassessment.com from the address you used and we will resend it.
I paid but my report is still locked.
Unlocks can take a moment to land after checkout. Reload your results page once; if it is still locked after a few minutes, email support@aireassessment.com with the email used at checkout.
My employer paid for my seat — do I pay again?
No. If your seat was purchased by an employer, your full report unlocks automatically when you finish. If it does not, ask your administrator to confirm the seat, then contact support.
How long does the assessment take?
41 items, about 8 minutes. There is no time limit and progress is saved as you go.
Can I retake it?
Yes. Re-measurement is supported so you can compare a later round against your first one.
Refunds
If a paid report does not deliver, email support@aireassessment.com within 14 days of purchase and we will refund it. Volume seat purchases are refundable for unused seats within 30 days.
Do you support Spanish?
Yes. The assessment, results and employer emails are available in neutral Latin American Spanish; use the language toggle before you begin.
Accessibility or accommodations
See the Accessibility page for our conformance posture and how to request an accommodation.